SMS PRIVACY POLICY

Last Updated: March 20, 2026

1. INTRODUCTION

Banshee Construction Co Inc ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt in to receive SMS/text messages from us. By opting in to our SMS messaging program, you agree to the terms outlined in this policy.

2. INFORMATION WE COLLECT

When you opt in to receive SMS messages from Banshee Construction Co Inc, we may collect the following information:

• Mobile phone number — Required to send SMS messages to you.
• Name — To personalize communications.
• Opt-in consent records — Date, time, and method of your consent to receive SMS messages.
• Message history — Records of SMS messages sent to and received from you.
• Device and carrier information — Such as mobile carrier name, device type, and related technical data necessary for message delivery.

3. HOW WE USE YOUR INFORMATION

We use the information collected through our SMS program for the following purposes:

• Sending appointment reminders, project updates, and scheduling confirmations.
• Responding to your inquiries and service requests.
• Providing estimates, invoices, and project-related communications.
• Sending promotional offers, discounts, and company news (only if you have opted in to marketing messages).
• Ensuring compliance with legal and regulatory obligations.
• Improving our services and customer experience.

4. CONSENT AND OPT-IN

By providing your mobile phone number and opting in, you expressly consent to receive SMS/text messages from Banshee Construction Co Inc. Consent is not a condition of purchase or service. You may receive recurring messages. Message frequency varies based on your interactions with us and the services you request.

Methods of opt-in may include:

• Texting a keyword (e.g., "JOIN" or "START") to our designated number.
• Submitting a form on our website with your phone number and SMS consent checkbox.
• Providing verbal or written consent during in-person or phone interactions.
• Opting in through a third-party platform or service we use.

5. OPT-OUT AND UNSUBSCRIBE

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message, and no further SMS messages will be sent unless you re-subscribe.

You may also opt out by:

• Emailing us at sms@bansheeconstruction.com with the subject line "SMS Opt-Out" and your phone number.
• Calling us and requesting removal from our SMS list.

Opting out of SMS messages will not affect any other communications you may receive from us (e.g., email, phone calls) unless you separately request to be removed from those channels.

6. MESSAGE FREQUENCY AND CHARGES

Message frequency varies. You may receive up to 10 messages per month depending on the nature of your project and communications. Message and data rates may apply depending on your mobile carrier and plan. Banshee Construction Co Inc is not responsible for any charges incurred from your carrier related to receiving SMS messages.

7. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information, including your phone number, to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service providers: We may share data with trusted third-party service providers who assist in delivering SMS messages (e.g., SMS gateway providers). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: We may disclose information to protect the rights, property, or safety of Banshee Construction Co Inc, our customers, or others.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest.
• Access controls limiting who can view your information.
• Regular security assessments and monitoring.
• Employee training on data protection practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

9. DATA RETENTION

We retain your SMS-related personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Opt-in consent records are retained for a minimum of 4 years or as required by applicable law. If you opt out, we will retain your phone number on a suppression list to ensure you are not re-enrolled without your consent.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a portable, machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing of your data for certain purposes.

To exercise any of these rights, please contact us at sms@bansheeconstruction.com.

11. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose.
• The right to delete personal information we hold about you.
• The right to opt out of the sale or sharing of your personal information (we do not sell your data).
• The right to non-discrimination for exercising your privacy rights.

12. TCPA COMPLIANCE

Banshee Construction Co Inc complies with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing SMS/text messaging. We obtain proper consent before sending messages and honor all opt-out requests promptly.

13. CTIA COMPLIANCE

Our SMS messaging program adheres to CTIA (Cellular Telecommunications Industry Association) guidelines and best practices, including:

• Providing clear opt-in disclosures at the point of consent.
• Including opt-out instructions in messages.
• Honoring STOP requests immediately.
• Supporting HELP keyword for assistance.
• Providing our company name in messages.

14. HELP AND SUPPORT

If you need assistance with our SMS messaging program, you can reply HELP to any message you receive from us, or contact us directly:

15. CHILDREN'S PRIVACY

Our SMS messaging program is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

16. CHANGES TO THIS POLICY

We reserve the right to update or modify this SMS Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically. Continued participation in our SMS program after changes are posted constitutes acceptance of the updated policy.

17. CONTACT US

If you have any questions, concerns, or requests regarding this SMS Privacy Policy, please contact us: